The Late Payment Assassin's Blog

Accelerating your cash flow


New Financial Year, New You

Friday, 21 April 2017 15:03 by Shane P

This time of year is always an incredibly busy one for companies across the country, as business owners start gearing themselves up for the start of a brand new financial year. If you’re finding yourself under a lot of pressure throughout March and April, then it’s only natural that you’d want to make sure that your cash flow and finances are in the best condition possible.More...

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Top Tips For Spanish Debt Collection

Thursday, 13 April 2017 11:38 by Shane P

Here at Octempo, we have 60 years’ worth of collective experience in recovering outstanding debts on an international basis. This means that you can be rest assured that we really are the experts when it comes to chasing late payments across the globe, and we should certainly be your first port of call if one of your clients is refusing to pay up.

Many British companies will choose to do business with Spanish clients, as their relatively nearby location means that they don’t have to worry about issues such as time zones. However, it can become incredibly problematic when you’re having to chase debts in Spain, with factors such as cultural differences and language barriers having to be considered.

With so much experience already under our belts at Octempo, we understand that the key to maintaining a positive business relationship with your Spanish clients is through recognising their business procedures and culture.

We thought we’d put together some quick tips on debt recovery in Spain, so that you can see how we’re able to maintain such positive relationships and achieve such fantastic results…

-          First of all, you’re going to want to familiarize yourself with Spanish holidays, because you don’t want to arrange a meeting with your Spanish counterpart only to find out that it’s a day off in Spain. There are up to 14 national holidays in Spain, so you’ll want to make sure that you aren’t trying to do business on these days.

-          A big part of Spanish business etiquette is the fact that there are two sides to it. There is the side that has engaged with more modern techniques, which are more like the processes you’re likely accustomed to; and then the more traditional, family-run businesses that are more common in Spain. It’s important that you understand what kind of business you’re dealing with, so that you can approach any debt recovery accordingly.

-          Our final tip is on the personality of many Spanish businesses, as understanding their character will only hope to serve you. Spaniards are notorious for always wanting to maintain an appearance of competence, meaning that you need to be aware of the fact that they may not indicate if there are any issues. They also value the importance of a positive business relationship, so it’s worth taking the time to bond before writing up any formal contracts.

If you’re having issues with late payers in Spain and are looking to outsource your international debt recovery services, then look no further than our experts at Octempo!

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How Octempo Can Help Your Australian Debt Recovery

Friday, 31 March 2017 10:41 by Shane P

It’s no secret that Australia has always been an incredibly popular place for British businesses to do business, due to the lack of any significant cultural differences. The prospect of working with familiar brands and using similar business processes make the act of doing business down-under incredibly appealing, however dealing with Australian customers certainly isn’t without its problems.More...

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Ed’s Top Tips for doing business in the Netherlands

Thursday, 23 March 2017 12:38 by The Late Payment Assassin

“Although the Dutch are the tallest nation in the world, they do not like tall tales; insincerity is not something that is accepted” 

Our native Dutch man, Ed van den Berg shares some straight-talking tips on how to do business in the Netherlands.  If you are collecting any international debt in the Netherlands, then you’ll need to understand how to go Dutch and speak their language.  Here are some of Ed’s insider tips!

  • The Dutch are very direct (to the point that they may seem rude to a British person) and they also appreciate direct responses.
  • Part of the Dutch psyche is an urge to reach compromises (as reflected in their multi party political system).
  • The Dutch have an aversion to the non-essential (no BS!). Insincerity is not something that is accepted.
  • A person who never offers criticism is either being simple-minded or failing to tell the truth. 
  • A foreigner need not worry too much about saying something that will hurt feelings. The Dutch will argue, but seldom take offence.
  • The Dutch avoid superlatives. Compliments are offered sparingly, and to say that something is ‘not bad’ is to praise it.
Need help collecting an International Debt from the Netherlands? Contact us today on 0845 680 8845